Providing Personal Service.. for both employers and their employees

BRMS Customer Support

We work directly with each customer - on a personal level - to ensure we align with your corporate goals, improve your employee benefit efficiency and effectiveness, and reduce your healthcare costs. With a senior member of our executive team overlooking all accounts, and an Account Management Team (consisting of a seasoned Account Executive who is supported by Account Representatives and a toll-free Customer Support Call Center), each client receives personal care and direct access to the answers they need.

Contact Customer Support for questions about:

  • Eligibility and Benefits
  • Your Flex Spending Account

Customer Support Contacts and Forms:


PO Box 1697
Folsom, CA 95763
Flex Claim Fax: 916.467.1405

Utilization Managed Care

Review is based on medical necessity only. If approved, that does not verify benefits or eligibility at time of service.

UM Authorization Form
UM Phone: 800.368.0767
UM Phone: 916.467.1138
UM Fax: 916.467.1403


PO Box 640
Folsom, CA 95763

BRMS Headquarters

Benefit & Risk Management Services, Inc.
80 Iron Point Circle, Suite 200
Folsom, CA 95630

BRMS Office on the Map and Driving Directions »

Submit Customer Support Request

Please take a moment to answer our brief questionnaire so we can service your information request.

* Name:

* Member Number:

* Employer Name:

* Phone:

* Email:

* I need help with:

Authorization - Verify authorization status
Benefits - Benefit question
Claims - Question about a claim
COB - Respond to letter inquiry
TPL / Subrogation - Respond to letter inquiry
Cobra - Verify receipt of premium
Eligibility - Eligibility question
FSA - Question about Flexible Spending Account
FT Student - Full-time student verification
ID Card - Order new ID card
Retiree Premium - Verify receipt of premium
Vbas - Problem with Vbas Login/Access
(If other please explain)

If you are inquiring about a claim issue, please provide the following so we can better service your request:

Date of service:

Provider Name:

Billed Amount :

* Please describe your question:

* - required field